1 Information We Collect
In the context of providing sports betting, online slots and live casino services to players in Malaysia, 999myr collects the following categories of personal information:
1.1 Account Registration Information
- Full name as shown on your MyKad or valid identification document
- Date of birth (for age verification purposes — this platform is restricted to players aged 21 and above)
- Active email address
- Registered mobile phone number
- Username and password chosen by you (passwords are stored in hashed format)
1.2 Identity Verification Information (KYC)
- Copy of identification card (MyKad) or passport
- Proof of residence such as a utility bill or bank statement
- Information required to comply with Know Your Customer (KYC) procedures
1.3 Financial Information
- Details of the payment method used (Touch 'n Go eWallet, DuitNow, online banking via FPX, or crypto wallet)
- History of deposit and withdrawal transactions
- Records of betting activity for security and accountability purposes
1.4 Technical Information
- Your device's IP address at the time of login and during play
- Web browser type and operating system used
- Cookie and session data (see Section 6)
- Activity logs for security and fraud detection purposes
Important Note: 999myr does not store credit card or debit card details directly on our servers. All payment processing is handled by certified third-party payment processors that comply with industry security standards.
2 Purpose of Data Processing
999myr processes your personal information for the following lawfully established purposes:
2.1 Account Management and Service Delivery
To enable you to register, log in, deposit funds, make withdrawals and enjoy all features of the 999myr platform including sports betting, online slots and live casino games.
2.2 Identity Verification and Legal Compliance
To meet international licensing requirements that mandate player identity verification, including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures. Age verification for players aged 21 and above is also carried out at this stage.
2.3 Payment Processing
To process your deposits with a minimum of RM20 per available payment method, and to process withdrawals with a minimum of RM50 within 10 to 45 minutes after the request is approved.
2.4 Platform Security
To detect and prevent fraud, unauthorised access, account misuse and other activities that violate 999myr's Terms and Conditions.
2.5 Customer Support
To enable 999myr's customer support team, operating 24/7 via live chat and email in Malay and English, to provide you with effective assistance.
2.6 Account-Related Communications
To send important notifications about your account, including transaction confirmations, security alerts, and updates regarding these terms of service or this privacy policy.
3 Legal Basis for Processing
The processing of your personal data by 999myr is grounded in the following legal bases under the applicable international data protection framework:
- Contract Performance: Processing that is necessary to carry out the service agreement between you and 999myr, including account management and payment processing.
- Legal Obligation: Processing required by international licensing conditions, including KYC, AML and age verification requirements.
- Legitimate Interests: Processing for the purposes of platform security, fraud prevention and service quality improvement.
- Consent: For optional marketing communications, we will obtain your explicit consent beforehand and you may withdraw that consent at any time.
If you choose not to provide certain required information, 999myr may be unable to provide specific services to you, including withdrawals or participation in promotional programmes.
4 Sharing Information with Third Parties
999myr does not sell or rent your personal data to any party for marketing purposes. However, in the context of legitimate business operations, we may share information with the following parties:
4.1 Trusted Service Providers
Payment processors handling Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency transactions; licensed game software providers; technical infrastructure and cybersecurity providers. All these parties are bound by strict confidentiality agreements.
4.2 Regulatory Authorities
When required by international licensing authorities or law enforcement bodies in legitimate cases, 999myr will comply with legally valid disclosure requests.
4.3 Sharing Limits
Any sharing of data with third parties is limited to the minimum information required for that specific purpose only. Third parties are not permitted to use your data for any purpose other than what is stated in the agreement with 999myr.
5 Data Storage and Security Measures
The security of your personal information is a priority for 999myr. We implement the following technical and organisational measures:
- 256-bit SSL/TLS encryption for all data transmissions between your device and our servers
- Encryption of sensitive data stored in the database using AES-256 standards
- Tiered access controls — only authorised personnel may access player data
- Continuous security monitoring and periodic audits by the internal cybersecurity team
- Two-factor authentication (2FA) available for player accounts as an additional security layer
- Clear incident response procedures in the event of a security breach
Your personal data is retained for as long as your account is active and for the period required after account closure to fulfil legal and licensing obligations. After that, data will be securely deleted or anonymised.
While we take all reasonable precautions, no security system can be fully guaranteed. We encourage players to also protect their accounts by using strong and unique passwords.
6 Cookies and Tracking Technologies
The 999myr website uses cookies and similar tracking technologies to improve your browsing experience. The following are the types of cookies we use:
Essential Cookies: Required for the website to function properly, including login sessions and security. These cookies cannot be disabled.
Performance Cookies: Help us understand how players interact with the 999myr website for continuous improvement purposes.
Functional Cookies: Remember your preferences such as language, and enable enhanced features.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the 999myr website.
7 Your Rights Regarding Personal Data
As a 999myr player, you have the following rights regarding the personal data we hold about you:
- Right of Access: You may request a copy of the personal data we hold about you.
- Right of Rectification: You may request that we correct any information that is inaccurate or incomplete.
- Right of Erasure: In certain circumstances, you may request the deletion of your personal data (subject to our legal obligations).
- Right to Restriction of Processing: You may request that we limit how we process your data in certain circumstances.
- Right to Data Portability: You may request that we transfer your data in a machine-readable format.
- Right to Object: You may object to the processing of your data for certain purposes such as direct marketing.
To exercise any of the above rights, please contact the 999myr customer support team via 24/7 live chat or email at [email protected]. We will process your request in accordance with the established procedures.
8 Cross-Border Data Transfers
As 999myr operates under international licensing, your personal data may be transferred to and stored on servers located outside Malaysia. In all cases, such transfers will be protected through appropriate safeguard mechanisms including standard contractual clauses or equivalent data protection mechanisms to ensure your data continues to be protected to a standard consistent with this policy.
9 Policy Regarding Minors
999myr services are strictly limited to individuals aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we find that personal data of a minor has been collected without valid age verification, that data will be deleted immediately and the account in question will be terminated.
⚠ Warning: If you have information that an individual under the age of 21 is using the 999myr platform, please contact us immediately at
[email protected] so that appropriate action can be taken.
10 Amendments to This Privacy Policy
999myr reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or technological developments. Any significant amendments will be communicated to you via:
- An in-platform notification when you log in to your 999myr account
- An email to your registered email address
- An update to the "Effective" date at the top of this page
Your continued use of 999myr services after the effective date of such amendments will be considered as your acceptance of the updated terms. We encourage you to review this page periodically.
11 How to Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the 999myr privacy team through the following channels:
- Privacy Email: [email protected] — please state "Privacy" in the subject line of your email
- Live Chat: Available 24 hours a day, 7 days a week in Malay and English
We are committed to responding to all privacy-related enquiries professionally and within a reasonable time. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.